No one likes the hassle of returning an item so we aim to make returns simple and straightforward. Simply send the item back and include our RMA form in the package.
The only pitfall to online ordering is that you do not see the product live when you place your order. We understand this aspect of e-commerce and provide a 30-day return policy. If the item does not live up to your expectations, simply request an RMA form.
The RMA form (Return Merchandise Authorization form) will be sent to you via email. Simply send the item + form back to us in the mail and we'll process the exchange/refund upon receipt.
We offer free shipping on outgoing packages (we pay the postage at our expense). We do not offer free return shipping.
FYI, we process our mail within 24 hours so you can expect prompt resolutions.